PUTTING THE "SERVICE" BACK IN "CUSTOMER SERVICE"
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?Offering stand-out service on the Internet isn't as hard as it is rare.
Take these simple steps towards old-style service in the digital age: * Give Each Customer a Personal Response * Be Clear, But Sincere * Offer Live Customer Support * Make Sure Your Support Reps Have All the Answers----------------------------------GIVE EACH CUSTOMER A PERSONAL RESPONSE----------------------------------When a customer sits down to e-mail your company, it's because he needs help. He chooses e-mail because it's quick, but his request still warrants a satisfying and personal response! Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic. ----------------------------------BE CLEAR, BUT SINCERE----------------------------------When responding to customers' e-mail, be sincere and to the point.
Before sending a message, try turning the tables. Ask yourself, "Would this answer satisfy *me* if I were the customer?" Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!----------------------------------OFFER LIVE CUSTOMER SUPPORT----------------------------------E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!Single your company out from the crowd by providing customers with a real person to talk to.
Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs *help*, your toll free number is the answer he's looking for.----------------------------------MAKE SURE YOUR SUPPORT REPS HAVE ALL THE ANSWERS----------------------------------The presence of phone support will do no good if your staff doesn't know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product. What a good feeling it is to talk to someone who feels confident in his product. It's even better if he's knowledgeable enough to solve your problem without transferring you all around the company!----------------------------------PROVIDE STAND-OUT SERVICE; GAIN LIFELONG CUSTOMERS----------------------------------Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online.
Be one of the few to offer stellar service, and gain customers for life!.
Vonage? VoIP Forum Exceeds 10,000 Registered Members
The Vonage? VoIP Forum (www.vonage-forum.com) recently announced that it has exceeded 10,000 registered members. Daniel Connor, Administrator of the Vonage? VoIP Forum stated "The interest in VoIP is intense and Vonage is clearly at the forefront of the industry. The forums success worldwide is a mirror of the overwhelming popularity of the Vonage? product line.
For every member that visits the site daily, a thousand unregistered guests visit also. By all accounts the Vonage? VoIP Forum is the largest and most popular VoIP website."
The Vonage? VoIP Forum contains more than 275,000 pages of Vonage? VoIP related content including over 1750 news articles.
The Vonage? VoIP Forum has two RSS XML feeds which allow for viewing the latest Vonage news and forum posts in My Yahoo! and is syndicated by Google News.The Vonage? VoIP Forum is used by potential and existing customers alike and is an excellent resource...
Vonage? VoIP Forum Exceeds 10,000 Registered Members
Razr phone > Vonage? VoIP Forum Exceeds 10,000 Registered Members
A New World Record is Achieved By Irish VoiP Company
February 14th heard their VoIPs (computer phones) ringing around the four corners of the world as lovers shared Valentine greetings with each other, but for one group of people, it was a cliff hanging experience as they had their sights set on achieving a World Record using their VoIP computer phone. The world media of journalists are interviewing, writing, and publishing articles daily on a new international service that is changing our world forever -- VoiP (Voice over Internet Protocol) .
VoIP has combined the convenience and features of the traditional telephone with the power of the internet to produce a new era of technology that enables computer users anywhere in the world to make free phone calls to each other by downloading a simple software program. While many VoIP providers claim to have the perfect service, one little company based out of Dublin, Ireland has designed and created a patent-pending technology and has set a VoIP World Record which proves their VoIP service...
Razr phone > A New World Record is Achieved By Irish VoiP Company
Oxygen Phone Manager II: A Smart Companion for Your Smartphone. More Options to Manage Data and Settings of Your Smartphone from a PC.
For immediate releaseMOSCOW, Russia (ContentDesk) October 6, 2005 -- Oxygen Software today announces the release of version 2.7.5 of Oxygen Phone Manager II for Symbian OS smartphones. This application is designed for smartphone owners who can now easily manage the content and settings of their cellphone from a personal computer. The program is compatible with almost all models of smartphones based on Symbian OS platform and can communicate with the phone through different types of connections, including cables, Infrared or Bluetooth devices. Version 2.7.5 introduces preliminary support for Nokia N70 and N90 as well as for Windows Mobile smartphones."Oxygen Phone Manager II will be the best companion for your smartphone," said Nike Golubev, marketing communications manager at Oxygen Software. "Easy phone management is where it shines.
For example, typing long SMS messages on the PC keyboard is a real relief compared to pressing tiny buttons and nervously switching between letter...
Oxygen Phone Manager II: A Smart Companion for Your Smartphone. More Options to Manage Data and Settings of Your Smartphone from a PC.
Razr phone > Oxygen Phone Manager II: A Smart Companion for Your Smartphone. More Options to Manage Data and Settings of Your Smartphone from a PC.
Consumer Review on CallWave Call Alert Service
Missing phone calls while you are online?Are you thinking of getting a private fax number for your business?Can't afford an extra phone lines for your business?If you answer ?yes' for any one of the questions above, then CallWave might be what you are looking for. CallWave internet calls alert system is specially dedicated to all the internet users, cell phone users, and business owners. It is definately a smart solutions for those who faced the problems above and I am going to tell you why here.When you download CallWave (within 3 minutes), you will be having these features instantlyNo extra phone line needed. *Answer calls directly from your PC. *Own your personal private phone number.
*Get calls transfer to your cell phone. *Works perfectly with AOL and ISP account. *Easy setup + instant download.Basic CallWave package is free. Also, CallWave is giving 30days free trial on their internet call alert services. CallWave is safe and it's very easy to be used.
You DON'T even...
Consumer Review on CallWave Call Alert Service
Razr phone > Consumer Review on CallWave Call Alert Service
Anglophiles, Telephony and Sherlock Holmes Buffs Have a Nostalgic Way To Celebrate the Season With Landmark's Classic British Red Phone Booth Ornament
(ContentDesk) September 21, 2005 -- Landmark Creations makes hand-painted blown glass ornaments that celebrate the world's great places and icons. The classic British Red Phone Booth is fast becoming extinct.
Landmark Creations has created a delightful hand-painted blown glass ornament that depicts the beloved red phone booths that dot the British landscape. This ornament is a delightful way to remember a landmark that may soon pass into history. Telecommunications professionals may find this to be the perfect co-worker holiday gift."I'll give you a ring."
No, not the kind you put on your finger.
In England, to give one a "ring" is to give them a telephone call.
In Landmark's
telephone box, Sherlock Holmes is giving Dr. Watson a ring. It's hard to believe, but the first public telephone was invented in 1878!
The little red telephone boxes were once mixed in with London's collection of lamp posts, traffic lights, benches, letter posts,...
Razr phone > Anglophiles, Telephony and Sherlock Holmes Buffs Have a Nostalgic Way To Celebrate the Season With Landmark's Classic British Red Phone Booth Ornament